Shipping policy

Shipping Policy

We want your Koke House order to arrive safely and smoothly, so here's everything you need to know about delivery.

Where we deliver

We currently deliver to UK addresses only.

Delivery times

Delivery times vary depending on the item you order. Estimated delivery times are shown on individual product pages wherever possible.

Most orders are dispatched within 2–5 working days, with delivery typically following shortly afterwards.

Some larger, delicate or living items may have slightly different delivery times. If an item has a specific delivery timeframe, this will be noted on the product page.

Please remember that delivery times are estimates rather than guarantees, and occasional delays can happen once an order is with the courier.

Your order may arrive in more than one delivery

If your order contains several items, they may occasionally arrive separately.

This is because different items can have different dispatch times, delivery requirements or packaging needs. You may therefore receive more than one parcel and more than one delivery notification for a single order.

Don't worry — if your order is arriving in multiple deliveries, you won't be charged extra for this.

Delivery charges

Delivery costs are calculated at checkout and may vary depending on the size, weight and delivery requirements of your order.

Any available free delivery offers will be clearly displayed on our website.

Tracking your order

Where tracking is available, you'll receive your tracking information by email once your order has been dispatched.

Please allow a little time for tracking information to become active after your dispatch notification.

Delayed or missing orders

If your order hasn't arrived within the expected delivery timeframe, please get in touch at hello@kokehouse.co.uk and we'll look into it for you.

If your tracking shows that your parcel has been delivered but you haven't received it, please contact us as soon as possible so we can investigate with the courier.

Damaged deliveries

We take care to ensure your order reaches you safely, but occasionally things can happen during transit.

If your order arrives damaged, please contact us as soon as possible at hello@kokehouse.co.uk, including your order number and photographs of the item and packaging.

We'll work with you to put things right.

A little note about plants

Living plants are naturally delicate and can sometimes look a little different after their journey.

If your plant arrives damaged or you're concerned about its condition, please contact us as soon as possible with photographs. We'll always do our best to help.